Privacy and Data policy


Last Updated: 10/15/25

1. Introduction

LiveWell CNY Physical Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy & Data Policy describes how we collect, use, store, and share information obtained through our website, www.livewellcnypt.com, and any related digital services.

By using our website or submitting information through our contact forms, you consent to the terms of this Privacy & Data Policy.

2. Information We Collect

We may collect personal information in the following ways:

  • Information You Provide Directly:

    • Name, email address, phone number, and any other information submitted via contact or appointment request forms.

    • Health-related details voluntarily provided for scheduling or consultation purposes.

  • Automatically Collected Information:

    • We use Google Analytics to gather anonymized data about website usage (such as page views, time on site, and referring links).

    • We do not use cookies to collect personally identifiable information.

We do not sell, rent, or trade personal information to third parties.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and appointment requests

  • Communicate with you about services, care, and scheduling

  • Improve our website and service offerings

  • Send optional practice updates, newsletters, or educational materials (with your consent)

  • Comply with legal, regulatory, and professional obligations

4. Text Messaging Consent

By submitting your contact information through our website or forms, you consent to receive communications from LiveWell CNY Physical Therapy by phone, email, or text message (SMS). Standard message and data rates may apply. You may opt out of receiving text messages at any time by replying “STOP” or contacting us directly.

5. Data Storage and Security

We take appropriate administrative, technical, and physical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

Information may be securely stored in:

  • HIPAA-compliant electronic medical record (EMR) and booking software

  • Google Drive, for administrative and internal operations with restricted access

  • Email marketing platforms that comply with privacy and data protection laws

All systems used are password protected and utilize encryption or equivalent safeguards.

Despite our efforts, no system is entirely secure. You share information at your own discretion and risk.

6. Information Sharing

We may share information only as necessary to operate our business and provide services, including with:

  • Our EMR and booking software providers

  • Secure cloud storage and communication platforms

  • Contractors and service providers bound by confidentiality and data protection agreements

  • Legal or regulatory authorities when required by law

We do not sell or share your information with third parties for marketing or commercial gain.

7. Data Retention

We retain personal and health-related information only for as long as necessary to fulfill the purposes for which it was collected, comply with professional obligations, and meet legal and regulatory requirements.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information that we maintain, subject to applicable legal or professional requirements.

To exercise these rights, please contact us at:
Email: hello@livewellcnypt.com
Mail to: LiveWell CNY Physical Therapy
5710 Commons Park Drive, Suite 107
E Syracuse, NY 13057

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy or data practices of such third-party sites. We encourage users to review the privacy policies of any external sites they visit.

10. Policy Updates

We may revise this Privacy & Data Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy & Data Policy or our data practices, please contact:
Email: hello@livewellcnypt.com
Mail to: LiveWell CNY Physical Therapy
5710 Commons Park Drive, Suite 107
E Syracuse, NY 13057