Privacy and Data policy


Last Updated: 10/15/25

1. Introduction

LiveWell CNY Physical Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health-related information. This Privacy & Data Policy describes how we collect, use, store, and share information obtained through our website, www.livewellcnypt.com, and any related digital services.

By using our website or submitting information through our contact forms, you consent to the terms of this Privacy & Data Policy.

2. Information We Collect

We may collect personal information in the following ways:

  • Information You Provide Directly:

    • Name, email address, phone number, and any other information submitted via contact or appointment request forms.

    • Health-related details voluntarily provided for scheduling or consultation purposes.

  • Automatically Collected Information:

    • We use Google Analytics to gather anonymized data about website usage (such as page views, time on site, and referring links).

    • We do not use cookies to collect personally identifiable information.

We do not sell, rent, or trade personal information to third parties.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and appointment requests

  • Communicate with you about services, care, and scheduling

  • Improve our website and service offerings

  • Send optional practice updates, newsletters, or educational materials (with your consent)

  • Comply with legal, regulatory, and professional obligations

4. Text Messaging Consent

By submitting your contact information through our website or forms, you consent to receive communications from LiveWell CNY Physical Therapy by phone, email, or text message (SMS). Standard message and data rates may apply. You may opt out of receiving text messages at any time by replying “STOP” or contacting us directly. SMS consent is not shared with third parties.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from LiveWell CNY Physical Therapy, LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://www.livewellcnypt.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

5. Data Storage and Security

We take appropriate administrative, technical, and physical measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

Information may be securely stored in:

  • HIPAA-compliant electronic medical record (EMR) and booking software

  • Google Drive, for administrative and internal operations with restricted access

  • Email marketing platforms that comply with privacy and data protection laws

All systems used are password protected and utilize encryption or equivalent safeguards.

Despite our efforts, no system is entirely secure. You share information at your own discretion and risk.

6. Information Sharing

We may share information only as necessary to operate our business and provide services, including with:

  • Our EMR and booking software providers

  • Secure cloud storage and communication platforms

  • Contractors and service providers bound by confidentiality and data protection agreements

  • Legal or regulatory authorities when required by law

We do not sell or share your information with third parties for marketing or commercial gain.

7. Data Retention

We retain personal and health-related information only for as long as necessary to fulfill the purposes for which it was collected, comply with professional obligations, and meet legal and regulatory requirements.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information that we maintain, subject to applicable legal or professional requirements.

To exercise these rights, please contact us at:
Email: hello@livewellcnypt.com
Mail to: LiveWell CNY Physical Therapy
5710 Commons Park Drive, Suite 107
E Syracuse, NY 13057

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy or data practices of such third-party sites. We encourage users to review the privacy policies of any external sites they visit.

10. Policy Updates

We may revise this Privacy & Data Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy & Data Policy or our data practices, please contact:
Email: hello@livewellcnypt.com
Mail to: LiveWell CNY Physical Therapy
5710 Commons Park, Suite 107
East Syracuse, NY 13057

Terms of Use


Last Updated: 10/16/25

1. Acceptance of Terms

By accessing or using the website www.livewellcnypt.com (“the Site”), you agree to be bound by these Terms of Use. If you do not agree to these terms, you must discontinue use of the Site immediately.

2. Purpose of the Site

The Site provides information about LiveWell CNY Physical Therapy’s services and related resources. All content on the Site is for informational purposes only and does not constitute medical advice.

You should consult a qualified healthcare provider regarding any medical questions, conditions, or treatment options.

3. Intellectual Property

All content on the Site, including text, graphics, logos, images, and videos, is the property of LiveWell CNY Physical Therapy or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, modify, distribute, or create derivative works from Site content without express written permission.

4. User Conduct

By using the Site, you agree not to:

  • Interfere with or disrupt the Site’s functionality or security

  • Submit false, misleading, or unlawful information

  • Use the Site for unauthorized commercial purposes

  • Attempt to gain unauthorized access to the Site or any connected systems

5. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. We do not control the content, services, or privacy practices of external sites and disclaim any responsibility for them.

6. Disclaimer of Warranties

The Site is provided on an “as is” and “as available” basis. LiveWell CNY Physical Therapy makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or availability of the Site or its content.

7. Limitation of Liability

To the fullest extent permitted by law, LiveWell CNY Physical Therapy shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your access to or use of the Site.

8. Indemnification

You agree to indemnify, defend, and hold harmless LiveWell CNY Physical Therapy, its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of the Site or violation of these Terms of Use.

9. Governing Law

These Terms of Use are governed by the laws of the State of New York, without regard to conflict-of-law principles.

10. Changes to Terms of Use

We may update these Terms of Use periodically. Any changes will be posted on the Site with a revised “Last Updated” date. Continued use of the Site after changes indicates acceptance of the updated terms.

11. Contact Information

For questions or concerns regarding these Terms of Use, please contact:
Email: hello@livewellcnypt.com
Mail to: LiveWell CNY Physical Therapy
5710 Commons Park, Suite 107
East Syracuse, NY 13057